FAQ

What is your return policy?

• We offer a 14 day return policy for most items. Please refer to our Return Policy page for more information.

How long does shipping take?

• Shipping usually takes 5-7 business days, but may vary based on your location and other factors such as weather and holidays.

Is it possible to track my order?

• Yes, you will receive a tracking number once your order has shipped, and you can track it on the carrier's website.

What payment methods do you accept?

• We accept all major credit cards, PayPal, and other secure online payment methods.

What happens if I receive a damaged item?

• If you receive a damaged item, please contact us immediately and we will process a replacement or refund.

Do you ship internationally?

• Yes, we do ship internationally to selected countries. Please refer to our Shipping Policy page for more information.

Can I change or cancel my order?

• If you need to change or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request.

How can I contact customer service?

• You can contact our customer service team through our Contact Us page or by emailing us at sales@proxsupplies.ca. We will respond to your inquiry as soon as possible.